The threats faced by nations have evolved dramatically over the past few decades. Cyber threats, data breaches, and industrial espionage are no longer plots in science fiction movies but daily realities. Security manufacturers are key players in enabling countries to protect their critical infrastructure, sensitive information, and citizens.
In such high stake’s settings, the role of security manufacturers extends far beyond providing physical security solutions that tick compliance boxes. These relationships embody a profound recognition of the trust bestowed upon providers, which is predicated on the assurance that their actions will consistently align with the evolving needs of national security.
The importance of trusted Channel Partnerships in these critical settings cannot be overstated. By working closely with certified security industry partners, manufacturers can ensure the correct deployment of their products, delivering tailored solutions that meet the unique requirements of the highest security sites.
Nowhere is this more evident than between Gallagher Security and Secom Technical Services.
A partnership born of innovation
Secom Technical Services, is a distinguished name in the Australian security industry, with a heritage tracing back to 1986 under the name Jewell and Buckley Pty Ltd when it began as an electrical company. A partnership with the globally recognised Secom Co. Ltd., fortified Secom Technical Services as a major player in Australia in 2007. Today, The Secom Group operates across 18 countries, employing over 70,000 people, and generating annual revenues exceeding $9 billion USD.
Secom’s expertise lies in bridging the communication gap between agency security teams and their IT and Cybersecurity requirements, ensuring strategic alignment and effective dialogue. Their proven track record in the high security sector has been proven time and again, notably by achieving an ‘Authority to Operate’ for three of the top five largest federal agencies, impacting over 100,000 employees working within these agencies.
Secom Technical Services partnered with Gallagher Security in 2005 as they moved into the electronic security market. Initially, Secom installed mainly serial-based systems but saw potential in Gallagher's then-new advanced FT product line and true IP platform. Over the years, this partnership has grown, making Secom Technical Services one of Gallagher’s largest Channel Partners, driven by their shared commitment to high security solutions.
Key milestones and achievements
Throughout the years, we have celebrated numerous significant achievements and milestones together. In 2018, Gallagher Security led the industry in releasing a Type 1A Central Supervisory System, endorsed by the Security Construction and Equipment Committee (SCEC). The Secom Technical Services team assisted in the development of the Type 1A solution, becoming the first and, at the time, only National High-Security Channel Partner.
The Secom team deployed and continues to maintain the Gallagher National Defence physical access control system (PACS), Australia's largest access control database, while also supporting new initiatives within Defence.
Following the release of the Type 1A solution and the solidification of partnership with the Australian Defence Force, the Secom team also developed and approved a method to utilise the Defence network for Gallagher Type 1A communications.
Looking ahead, Secom remains committed to supporting some of the nation's most secure sites and is implementing PIV-ready Gallagher solutions to ensure clients stay ahead of the curve with the latest electronic access control technology.
Partners beyond security
The partnership between Gallagher and Secom Technical Services is built on mutual trust, expertise, and open communication. Given the high-security sectors both companies work in, honesty and transparency are crucial elements that have strengthened their partnership.
Gallagher’s product development aligns seamlessly with Secom’s philosophy of installing cost-effective, feature-rich, and well-supported products. Despite the substantial volume in which Secom utilise Gallagher’s product, the company invests in training to minimise reliance on Gallagher’s technical support. This approach aligns with the partnership model – Gallagher provides a robust product, and Secom Technical Services invests in training their team to deliver the best outcome for the user.
As Gallagher’s National High Security & Federal Manager for Australia, Karl Harris, explains, this relationship has been key in tackling intricate security issues and providing outstanding solutions for clients.
"The Gallagher and Secom Technical Services partnership is a powerful force in the Australian High Security environment. Secom's deep understanding of High Security requirements, combined with Gallagher's cutting-edge technology, allows them to deliver comprehensive security solutions for Australia's most critical assets. Secom’s shared commitment to innovation, training, and quality outcomes ensures their customers stay ahead of evolving threats and receive unparalleled protection."
Looking to the future The future of this partnership is bright, with both companies dedicated to protecting national defence interests and allied industries. Secom’s experience and expertise in both physical and cyber security ensure a comprehensive approach to security needs, leveraging their knowledge to support clients in managing both aspects effectively.
The alliance between Gallagher Security and Secom Technical Services is a shining example of how strategic partnerships can drive innovation and excellence in the security industry. Together, they continue to set new standards, ensuring the highest levels of protection and reliability for some of the nation’s most critical sites.