AUSTRALIA, PAPUA NEW GUINEA, INDIA, ASIA. Award-winning global security leader, Gallagher is celebrating the success of the recent launch of its Train the Trainer program and is calling for more Channel Partners with internal training teams to participate.
Train the Trainer is a mentorship program that trains and certifies candidates from selected Channel Partners to deliver the suite of Gallagher Access certification courses to their teams internally.
It provides a framework for Channel Partners to train their own staff, while also providing access to everything they need to run the same courses that Gallagher does.
The benefits that Train the Trainer brings to Channel Partners are truly empowering; training when they like it and where they like it; the ability to create a training program tailored to the company’s specific needs; developing a promotable investment; and being able to stay at the forefront of the latest Gallagher technology features.
While the initiative was only launched late last year, it’s already being very well received by participating Channel Partners and their teams.
Greg Lawrence is Project Manager for Gallagher Channel Partner, Convergint and recently undertook the Train the Trainer programme with Gallagher’s Training Solutions Engineer, Kirk Jarvis. Greg found the Train the Trainer course to be extremely thorough - even picking up a few new tricks himself.
“The Train the Trainer sessions set me up very well for training delivery,” Greg says. “Gallagher has supplied me with all the training material and I’m confident in my knowledge of the product. My first Access Technician training of eight colleagues was very successful with good feedback from the trainees. We achieved a 100% pass rate of the Gallagher run online assessment at the end of my delivery.
“The big advantage of running in-house training is being able to gauge the skill levels of colleagues. In the first training we ran, we uncovered some hidden talent in a couple of the colleagues, which would likely have remained hidden if the training was held externally,” noted Greg.
Commenting on the success of Train the Trainer so far, Training Manager for the APAC and IMEA regions Danielle Mitchell said:
“We know that this program brings immense value for our partners as it empowers them to scale their training efforts without incurring additional costs, establish themselves as trusted training partners, and ultimately deliver top-notch security solutions and service to their customers. By adopting this program, our partners can maintain team skill levels, reduce costs and time out of the field, and maintain a competitive advantage in the industry.
“Train the Trainer was implemented recently within Australia, Papua New Guinea, India, and Asia, and we are proud to acknowledge AES Group Ltd, Convergint, Ruswin Integrated Solutions, Secom, and Securitas as some of the first partners who have joined the Train the Trainer program. This is another example of our Training Team innovating our offering and empowering more Channel Partners to train technicians, with the end goal of providing the best possible support and services to our shared customers. We look forward to expanding the number of partners we have enrolled in the program.”
Ruswin Integrated Solutions employee Sharon Pasio from Papua New Guinea has become the first female Gallagher Train the Trainer certified instructor globally. Sharon is the tenth candidate to be certified via the Train the Trainer program, and she has successfully trained nine of her colleagues, all of whom passed on their first try.
Sharon was interview by the United Nations seven years ago, when she was recognized as a woman leading the way in the Security Industry in Papua New Guinea. Sharon's persistence and strength have enabled her to excel in her career, and she is a shining example of what can be achieved with hard work and dedication.
Channel Partners that participate in the Train the Trainer course are provided with everything they need to facilitate their training in-house, including training kits, version updates, delivery guides and manuals, course presentations, and the Gallagher trainers.
The training course itself is a simple three-stage process – Train, Develop, Assess. The first stage involves the Gallagher training team working through the course material with the Train the Trainer candidates. In the second stage, candidates create their own training course – including structure, content, and delivery plan. And in the third stage, candidates present their course to the Gallagher training team for evaluation.
Once trainers are trained, they are free to train their in-house staff with the courses they’ve developed and will be given a three-year certification to train. They’ll also have free access to Gallagher’s online assessment for the staff they are training and 12 months free online re-certifications for the courses they’re teaching.
All technicians trained by a certified Train the Trainer instructor are evaluated within Gallagher's standardized assessment tools, ensuring a high-level global certification standard is maintained throughout the program.
To learn more about Gallagher's Train the Trainer program, email: training.au@security.gallagher.com
