Uninterrupted Security: Why Gallagher's Delivery Model Stands Out

Written by

Karl Harris

Stocked shelves in Gallagher's Epping Warehouse

Amidst growing threats to individual and national security, ensuring the consistent availability of security solutions has never been more vital.

Shortages of security commodities go beyond matters of economy, equity, and general prosperity to threatening an organization or a nation’s very ability to defend itself and look after its people. With demand for security products and services skyrocketing, it's more important than ever to choose a manufacturer that you can trust.

At Gallagher, we understand that the implications stretch far beyond mere financial impact - they strike at the heart of our ability to protect, secure, and maintain societal order. That’s why we take a unique approach, prioritizing a resilient supply chain for our customers.

An in-house production model means total control

The bedrock of Gallagher’s ability to assure continued supply is our in-house, vertically integrated production model.

For 85 years, our solutions have been designed, engineered, manufactured, and distributed on site from our global headquarters in Hamilton, New Zealand. Controlling every element of the production cycle means more oversight over our end-to-end solutions, including the flexibility to be responsive to changing global environments and the ability to produce a line of high security solutions designed specifically for government bodies. Every component, from our software through to our hardware, is generated and assembled in one location, reducing the number of touchpoints and vulnerabilities faced by other security manufacturers who rely on outsourcing from third parties.

This allows for greater oversight, faster innovation, and quicker adaptation to meet evolving security needs.

A proactive approach

During recent years of supply chain uncertainty, the manufacturers who have fared the best are those who embraced flexibility and adopted a proactive approach to navigate challenges, Gallagher included. We have a dedicated, proactive supply chain team that continuously monitors inventory levels and predicts future needs to ensure we stay ahead of potential issues.

Additionally, our data scientists leverage scenario modelling to anticipate periods of heightened demand and supply chain disruptions to ensure continued supply.

Our manufacturing teams also adopt the Single Piece Flow methodology, also known as Continuous Flow, which aims to reduce lead times, create efficiencies, and reduce waste, all of which combine to create greater value for our partners and customers.

Agility in design

In the face of component shortages, our agile engineering teams dynamically redesign products as needed, minimizing disruptions.

Our agility in design became most apparent when global supply chain disruptions threatened security operations. Gallagher faced a difficult problem: how to maintain a steady supply of security hardware and avoid putting the lives of people around the world at risk. The solution lay in a responsive, creative team of engineers complemented by our vertically integrated manufacturing model.

In 2021, a perfect storm of events - Covid-19 pandemic, droughts, factory fires, shipping complications, and surging demand - led to soaring prices for key hardware components like microchips and electronic parts. The only option to ensure continued supply was to re-engineer our products to incorporate parts that we could access.

The rapid and intricate response to re-engineer multiple Gallagher security products set us apart from competitors. This agility was only possible due to our vertically integrated production model, which gave the engineering team the capability to be responsive with a creative solution when it mattered most and ensure supply for our partners and customers.

Built-to-last partnerships

For supply chains to remain innovative and resilient against disruptions, building strong relationships is crucial. Leading manufacturers establish strategic partnerships with key suppliers and collaborate closely to drive value and competitive advantage.

Where Gallagher stands out is with our long-term, trusted partnerships with raw material and electronic component suppliers. This collaboration ensures a reliable flow of essential materials to ensure we can continue to meet market demands.

Investing for the future

When it comes to continued supply, Gallagher’s superpower is our private ownership. Being a privately owned New Zealand company, means we have the freedom and ability to invest in our manufacturing and distribution facilities as needed to ensure we can continue to meet market demand. This sets us apart from publicly owned companies, which are frequently driven by the need to deliver shorter term returns to their shareholders.

Delivering peace of mind

The reliability and trustworthiness of a security solutions manufacturer is crucial. Not only do customers need assurance that their products will be delivered on time, but they also need to have confidence in the quality and effectiveness of those products.

Gallagher's Delivery Model translates to several tangible benefits for customers. We pride ourselves on our ability to maintain a resilient supply chain even during times of global uncertainty and high demand providing peace of mind to partners and customers. Integrators and customers can rely on Gallagher to deliver the security solutions they need, on time and as planned, minimizing the risk of project delays.

Each year, 15% of Gallagher’s annual revenue is reinvested into Research and Development (R&D). Our commitment to R&D ensures that our security solutions are not only reliable but also innovative and effective in meeting the evolving needs of our customers. Our focus on in-house development ensures customers have access to the latest security technologies.

The Gallagher difference

Considering a manufacturer’s production model is essential for integrators and customers when selecting a security solution. By considering vertically integrated manufacturers with strong supply chain management and excellent quality control practices, organizations lower the risk of business disruptions, giving them the peace of mind knowing that their security needs can be met.

Driven to revolutionize the way organizations around the world protect and manage their people and assets, Gallagher Security designs and manufactures industry-leading access control, perimeter, intruder alarm, and cybersecure solutions. From reaching out to our global markets to crystalizing ideas, then design, implementation, manufacture, testing, and release – it all happens at our headquarters in New Zealand. This incredible feat requires a talented team, robust infrastructure, and seamless coordination.

Certified to the highest level of national security in the United States, United Kingdom, Australia, and New Zealand, Gallagher’s award-winning solutions are trusted to protect some of the world’s most critical infrastructure, and together with our outstanding customer service and robust delivery model, ensures you have the solutions you need, when you need them, to keep your people and assets safe.

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