Gallagher Care Plan FAQ

Notification of your tier is sent to the main contact against your site. This contact is provided on a new site configuration form. For more information about your tier please contact your Certified Channel Partner or contact us here.

Care Plan is often a requirement in meeting your IT risk register. As Command Centre runs on your network, the cost could be shared with IT or another department. We offer a range of plans. The cost of Care Plan is calculated based on a percentage of your total Command Centre license.

Your Care Plan starts on the date your license is issued to your Gallagher Certified Channel Partner (unless agreed otherwise).

Please contact your Gallagher representative to discuss your options for upgrading your tier.

90 days prior to expiry, your Gallagher Certified Channel Partner will receive a quote from Gallagher for the renewal of your Gallagher Care Plan. 60 days prior to Care Plan expiring, Gallagher will email, advising that your site is coming up for renewal and appropriate information has been sent to your Channel Partner. If Care Plan has not been renewed on the day of expiry of the previous period, you will be sent a Care Plan expiry notice.

No need to worry, without Care Plan in place, Gallagher Command Centre will continue to do its job and manage your security system. However, it does mean that you will miss out on any new version releases including new features, system security and performance enhancements and you will no longer be able to redeem Care Plan benefits.

New sites – you are automatically registered when you purchase your site license. You receive your first year of Gallagher Care Plan complimentary with the purchase of your Gallagher Command Centre.  
 
Existing sites – if you have an active Gallagher Care Plan plan, your site will automatically have access to all Care Plan benefits, if you are unsure of what tier you have contact your Gallagher Certified Channel Partner or Gallagher representative.
 
If you don’t have Care Plan but would like to discuss the added benefits of our Care Plan package, contact your Gallagher Certified Channel Partner or Gallagher representative.

The Care Plan Terms and Conditions can be found here. The Returns and Warranty Policy can be found here.

Your Gallagher Certified Channel Partner or Gallagher representative can answer any questions you may have and provide you with a copy of the Care Plan Terms and Conditions.

You’re eligible if your site uses a Standard Command Centre or a Starter Kit License with no additional doors or licensed features.

For eligible sites, complimentary Care Plan is provided ongoing – as long as your site remains within the threshold of a Standard Command Centre or a Starter Kit License with no extra licenced features or additional doors.