Colocation operators sell space, power, and uptime to multiple independent tenants under one roof, and every tenant expects proof that their cage, cabinet, or suite is isolated from every other tenant on site. Gallagher brings access control, perimeter security, and visitor and contractor management into a single platform, so operators can run the facility as one operation while giving each tenant the boundary assurance their own compliance obligations demand.
The security challenges facing colocation operators and tenants
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Tenant segregation at cage and cabinet levelProving isolation to a tenant means going below the suite or floor level. Operators need to demonstrate that access permissions are enforced down to the individual rack or cabinet, not just the room a tenant occupies.
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Escorted access for remote hands and tenant visitorsThird-party technicians and tenant staff need supervised, time-boxed access to do their job without becoming a bottleneck at the door. Manual sign-in sheets and ad hoc escorting don't scale once dozens of tenants are cycling contractors through the same facility.
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Per-tenant audit evidenceEach tenant typically needs their own exportable access record for their own compliance obligations, separate from the operator's site-wide record. Producing two versions of the truth from two different systems creates reconciliation work and audit risk.
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Cross-tenant risk and interferenceThe more tenants and third parties with any access to the facility, the greater the chance one tenant's activity affects another's SLA or security posture. A single unmanaged credential or unescorted visit can expose every other lease in the building.
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Onboarding and offboarding tenants at scaleTenants move in, expand their footprint, or leave on their own timelines. Provisioning and fully revoking access at each of those points, without manual gaps, is an ongoing operational load rather than a one-off setup task.
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24/7 uptime and SLA accountabilityColocation contracts are built on uptime guarantees, and the security system itself cannot become the point of failure that breaches them. Access control and perimeter systems need the same resilience as the power and cooling infrastructure they protect.
Why colocation operators choose Gallagher
Local support, global network
A single provider for hardware and software backed by local expertise and a global network.
Zone and cabinet-level access
Enforce tenant boundaries down to the individual cabinet, not just the suite or floor.
Per-tenant, exportable audit trails
Give each tenant their own compliance-ready record without exposing another tenant's data.
Visitor and contractor access
Verify visitor identity, manage access, and keep compliance records.
One view, curb to core
Perimeter, access, and intruder events share a single view for faster, informed response.
Open integration ecosystem
Connects with BMS, video, and third-party systems tenants may already run.
Scalable architecture
Scalable from single to multi-site portfolios with field-upgradable hardware and rapid deployment capabilities.
Secure by design
Hardened controllers and encrypted communications protect the system tenants are relying on.
Comprehensive security for colocation facilities
Gallagher brings the core disciplines colocation operators need into one platform, so tenant assurance and site-wide operations run off the same data rather than parallel systems.
Access control ↗
Zone-based and cabinet-level permissions enforce tenant boundaries as a system rule, not a manual process. Credentials can be configured with expiry dates for temporary or contract personnel, and role-based access ties permissions directly to each tenant's lease agreement.
Perimeter security↗
Monitored pulse fencing and intrusion detection protect the facility boundary, giving every tenant inside the same baseline of protection regardless of where their space sits on site.
Compliance-friendly reporting ↗
Per-tenant and site-wide audit trails are generated from the same platform, supporting compliance obligations such as PCI DSS, GDPR, and ISO 27001, so operators and tenants aren't reconciling two different records of the same events.
Visitor and contractor management ↗
Preregistration, escort, and induction workflows manage remote hands, tenant staff, and third-party vendors. Equipment declarations capture what's carried on or off site, from spare drives to diagnostic tools, against the same visit record. Credentials expire automatically at the end of a visit, so access doesn't outlive the reason it was granted.
Colocation use cases
Wholesale colocation (single-tenant suites)
Large, dedicated suites within a shared facility, where tenant isolation happens at the suite and access-corridor level rather than the individual cabinet.
Retail colocation (shared cages and cabinets)
Many smaller tenants sharing floor space, where cabinet-level access control and escorted visits for remote hands matter most.
Hybrid and multi-site colocation portfolios
Operators running several facilities under one security policy, needing consistent standards and consolidated reporting across every site in the portfolio.
Start your colocation security project with Gallagher
Talk to our team about securing tenant boundaries across your colocation facility, without slowing down the operations your SLAs depend on.
Frequently asked questions (FAQs)
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Can each tenant get their own audit trail without accessing other tenants' data?Yes. Command Centre generates per-tenant, exportable audit trails alongside the operator's site-wide record, from the same platform. Each tenant can produce their own compliance evidence without visibility into another tenant's access data.
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Can Gallagher's platform manage security across multiple colocation sites from one system?Yes. Command Centre's scalable architecture extends from a single facility to a multi-site colocation portfolio, applying consistent access policies and consolidated reporting across every site the operator runs.
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How does Gallagher support tenant segregation in a shared colocation facility?Gallagher enforces tenant boundaries at the zone and cabinet level, not just the suite or floor. Access permissions are tied to each tenant's lease footprint and applied as a system rule, so isolation between tenants is consistent and doesn't depend on manual processes or staff discretion.
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How is access managed for remote hands and third-party technicians?Visitor and contractor management supports preregistration and escort workflows for remote hands, tenant staff, and third-party vendors. Credentials are time-boxed and automatically revoked at the end of a visit, so supervised access doesn't require manual sign-out.