Care Plan
Keeping your software up to date is more important than ever. We’ve made it simple with Gallagher Care Plan.
Care Plan is our system and support package, designed to deliver you more from a Software Maintenance offer and empowering you across four key areas: product, training, advisory services, and development.
How does Gallagher Care Plan work?
Gallagher Care Plan is our reimagined Software Maintenance offering made up of four tiers, with each tier unlocking further benefits. Across all tiers, we’ll work with you to provide support, optimize features and configuration, and share our latest technology to ensure you’re maximizing your investment and your Gallagher solution.
Software Upgrades
Additional Warranty
Online Operator
Online Administrator
Advanced Administrator
Classroom Training (pre-scheduled)
2 seats
Dedicated Training Day
System Review
Gallagher Advisors
Development License
Product Engagement Program
Why Gallagher Care Plan
As a Gallagher Care Plan customer, you'll receive the following benefits:
Stay cyber secure with the latest software releases
Enjoy peace of mind with an additional 5-year warranty
Upskill with training courses to unlock your full potential
Experience tailored system support from our expert in-market teams
Trial and test new upgrades and configurations in a risk-free environment
Gain insights straight from Gallagher's product development team
What's included in Care Plan
Learn more about the benefits included in your Care Plan offering
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Product
Software upgrades
Ensure your system stays up to date with the latest features and developments including security enhancements.
Additional Warranty
Care Plan customers are eligible to receive an additional 5-year warranty on Gallagher-manufactured electronic products, provided the products meet the requirements of the Gallagher 5-year warranty.
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Training
Gallagher Care Plan includes unlimited registration to some of our online training courses* at no additional cost, ensuring you’re optimizing your Gallagher system configuration and maximizing the value of your investment.
* availability dependent on your tier of Care Plan
Visit our End User Training page for more information on the courses we offer.
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Advisory Services
System Review
To support tier three and four customers with tailored system optimization, a Gallagher solution advisor will be available to conduct a review of your Gallagher security system to ensure you're operating efficiently, utilizing functionality, and are cyber secure.
Gallagher Advisors
Customer in tiers two to four can engage with Gallagher advisors for their long-term planning, enabling preventative activities and ensuring that their Gallagher system is fully optimized.
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Development
Product Engagement Programme
As part of growing our product engagement with channel and customers, Tier 4 Care Plan customers will join our development team for online workshops and webinars to gain insight into upcoming features and releases and provide feedback about their future needs.
Development License
Care Plan customers can request a Command Centre development license, which can be used to test upgrades and new configurations without the worry of testing in a live environment.
Ready to get started with Gallagher Care Plan?
