Gallagher Care Plan
Tiers and Benefits
Gallagher Care Plan has four tiers, based on your Software Maintenance plan, with each tier unlocking further benefits. Across the four tiers, you’ll have access to a variety of added benefits: ranging from an additional warranty and free online training, up to dedicated training days and the chance to be a part of our Product Engagement Program.
Care Plan customers are eligible to receive an additional 5 year warranty on Gallagher-manufactured electronic products, provided the products meet the requirements of the Gallagher 5-year warranty.
Customers in tier two and above will receive unlimited registrations to our Advanced Administrator course. This course builds and expands on the material presented in the Online Administrator course and gives operators the opportunity to learn how to use some of the more advanced Command Centre features to enhance day-to-day site management and security operations.
Classroom Training (pre-scheduled)
Customers in tier three will have two seats to attend scheduled classroom training facilitated by one of our knowledgeable trainers, with small class sizes, hands on experience with Gallagher product, and real-world scenarios. Tier four care plan customers will receive their classroom training through a dedicated training day.
Dedicated Training Day
Customers in tier four can schedule a dedicated training facilitated by a Gallagher Trainer. Programs can be either one of Gallagher’s standard end-user training courses or tailored to site requirements.
Customer in tiers two to four can engage with Gallagher advisors for their long-term planning, enabling preventative activities and ensuring that their Gallagher system is fully optimized.
Product Engagement Programme
Care Plan customers can request a Command Centre development license, which can be used to test upgrades and new configurations without the worry of testing in a live environment.