Gallagher Care Plan FAQ

Your tier was advised via email at launch in April, moving forward your tier will also be on Software Maintenance communications, these emails are sent to the main contact against your site, the main site contact is provided on a new site configuration form. For more information about your tier contact your Certified Channel Partner or contact us here.

Care Plan is often a requirement in meeting your IT risk register. As Command Centre runs on your network, the cost could be shared with IT or another department. We offer a range of plans. The cost of Care Plan is calculated based on a percentage of your total Command Centre license.

Your Care Plan starts on the date your license is issued to your Gallagher Certified Channel Partner (unless agreed otherwise).

Yes, please contact your Gallagher representative to discuss your options for upgrading your tier.

60 days prior to expiry, your Gallagher Certified Channel Partner will receive a quote from Gallagher for the renewal of your Gallagher Care Plan. There will be other notifications to both you and your channel partner until approximately 60 days after expiration. The main site contact is provided on a new site configuration form and this is the contact who receives all communication about Care Plan. If you want to change your main contact or check who it is, speak to your Gallagher Channel Partner or contact us here.

No need to worry, without a Gallagher Software Maintenance in place, Gallagher Command Centre will continue to do its job and manage your security system. However, it does mean that you will miss out on any new version releases including new features, system security and performance enhancements and you will no longer be able to redeem Care Plan benefits.

New sites – you are automatically registered when you purchase your site license. You receive your first year of Gallagher Care Plan complimentary with the purchase of your Gallagher Command Centre.  
 
Existing sites – if you have an active Gallagher Care Plan plan, your site will automatically have access to all Care Plan benefits, if you are unsure of what tier you have contact your Gallagher Certified Channel Partner or Gallagher representative.
 
If you don’t have Care Plan but would like to discuss the added benefits of our Care Plan package, contact your Gallagher Certified Channel Partner or Gallagher representative.

The Software License and Maintenance Terms and Conditions can be found here. The Care Plan Terms and Conditions can be found here. The Returns and Warranty Policy can be found here.

Your Gallagher Certified Channel Partner or Gallagher representative can answer any questions you may have and provide you with a copy of the Care Plan Terms and Conditions.