Resort World Casino

The challenge

Resort World Casino New York City, (RWNYC) is the only legalized gaming casino in New York City. The casino has an average of 20,000 guests per day, approximately 1,000 employees and 6,500 parking spaces. The requirement to accurately monitor and protect Resort World’s guests, facility, and personnel, demanded a state-of-the-art solution that could meet its complex security needs.


The Gallagher solution

Gallagher worked closely with Resort World to understand their unique challenges.  A comprehensive security and surveillance program was implemented to seamlessly integrate people, processes, and technology. This program provides up-to-date information on personnel, incident reports, HD video integration, and Open Process Control integration which automatically generates VMS alerts. “Having a system that is capable of numerous customizations, while being scalable to the constant demand for growth, proves it is an all-around solid security system for our environment,” says Jason Arnett, Director of Surveillance at Resort World New York City.


The business value

Selecting Gallagher’s security solution affords Resort World Casino five to eight man hours weekly by utilizing Command Centre’s reporting and auditing capabilities. Gallagher Command Centre is at the center of Resort World’s thorough and complex security program. It protects their world class entertainment facility by safeguarding physical property, minimizing risk, and reducing operational costs.


Fast facts

Industry – Gaming/Entertainment
Casino Square Foot – 175,000 sq. ft.
Number of Slots and Electronic Games – Over 5,500
Number of doors – 222
Number of cardholders – 1884
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